20220524[방문요양]홈페이지자료_ver_1-002_edited.png

Frequently Asked Questions

Q. The device is not connected! Please re-try connecting the device using the following method. 1. Make sure the charger is turned on. 2. Make sure Bluetooth is turned on. 3. Put both modules into the cradle, wait 3-5 seconds, and then remove them from the cradle. 4. Make sure the module has enough battery. If the battery is low, charge it sufficiently and reconnect it. *If the LED on the module does not light up, please contact the head office.

Q. How long can the pad be used? The recommended number of times the measuring pad can be used is 10 to 15 times. To maintain the adhesiveness of the pad, please manage it as follows. [Pad management method] 1. After using the pad, reattach the attached film. 2. Store the pad in the case or sealed area to prevent the pad from drying out. 3. If there is foreign matter on the pad, gently wipe it under running water.

Q. The pad keeps falling off. The pad may not stick well due to foreign substances, lotion, sweat, etc. After cleaning the skin surface with a wet tissue, reattach it when it is dry.

Q. There is no signal during evaluation./It is strange. [Check the measurement pad] If part of the pad is floating from the skin or not properly attached, the signal will not be properly output. Attach the pad properly without any part floating from the skin surface. If the adhesiveness of the pad has decreased, the signal may not be properly output. Replace it with a new pad. [Check the module] Check that all 4 magnets of the module and 4 magnets of the pad are properly attached.